Not found here?
The new website does not invent or automatically copy private order history. Contact the Riverside team with the order number and purchasing email.
Order statusCheck the record.
Check the record.
Know the next step.
Enter the order number and purchasing email. Both must match a record in this website’s dedicated order database.
Private order lookup
Track an order.
The order number and purchasing email must match. Requests are rate-limited, and a failed lookup uses a generic response. This form never asks for a password or payment-card number.
Ready when you are.
Available order status, carrier, tracking reference, carrier-provided delivery estimate, and latest update will appear here. Estimates are not guaranteed.
Package delayed?
After shipment, carrier scans and delivery timing are controlled by the selected carrier. Open a carrier inquiry and keep the claim details.
Act promptly.
Check the delivery location, household, neighbors, and carrier proof of delivery. Then open a carrier claim and contact order support.
Need a person?
Order support is available during store hours.
Mon–Fri · 8:00 AM–5:00 PM; Saturday · 8:30 AM–5:00 PM; Sunday · Closed. Call (951) 682-1688 or send an order-support request. Have the order number, purchasing email, product, and carrier information available.
Contact order support