Know what happens
after the order.

Allow 2–5 business days before shipment.

Orders are generally processed and shipped within two to five business days after complete order details are received. Holiday demand and unusual backlogs can extend processing time. Time-sensitive orders should be confirmed with the store before purchase.

Carrier options and typical transit.

Transit estimates begin after the order ships and are not delivery guarantees. Carrier delays can occur because of weather, volume, service interruptions, or other circumstances beyond store control.

Some materials must move by ground.

Aerosols, bulk coatings, solvents, and other hazardous-material or limited-quantity shipments may be restricted to eligible ground services. Not every product qualifies for every carrier or destination. Classification and restrictions depend on the current product label, SDS, packaging, quantity, carrier rules, and law.

Review the product-safety information and confirm destination eligibility before purchase.

Carrier details arrive after shipment.

When an order ships, the customer should receive a confirmation identifying the carrier and tracking number. Use the order-status page for records stored in this website, or contact the Riverside team when an older storefront order is not found.

After a package is transferred to the carrier, delivery timing and route scans are controlled by that carrier. A carrier claim may support investigation but does not waive rights or remedies that apply by law or the store’s accepted obligations. Contact the store promptly about loss, damage, or a delivery that cannot be located.

Duties and customs charges may apply.

International availability depends on the product, destination, and carrier restrictions. Any known shipping charges and collection treatment should be presented before an order is accepted. Unless explicitly stated otherwise, duties, taxes, brokerage, and customs fees are the customer’s responsibility.

Plan around carrier closures.

Orders are not shipped or delivered by the store on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Carrier-specific closures can add other delays.